Available immediately · UAE / GCC
Nine years across GCC front office operations, including a 639-key Accor dual-brand property, premium front-of-house environments and FIFA 2022 accommodations.
Operational focus: stabilize the team, split workstreams early, confirm a reliable timeline and recover the guest experience before pressure compounds.
Duty Manager Logbook
A practical response to a late-room queue, an approaching VIP arrival and a pressured front desk.
Priority: keep the desk supported, guests informed and the delay contained.
3 rooms late. 12 arrivals waiting. VIP arriving in 15 mins.
Step onto the desk. Absorb the line. Redirect the VIP to the lounge. Lower the emotional temperature before touching the process.
Temperature lowered. Team stabilized. Zero service failures.
How I Run the Floor
The floor needs visible ownership, clean decisions and a manager who does not become the next bottleneck.
Calm the colleague closest to the guest first. A dashboard can identify pressure; it cannot lower it.
Separate arrivals, room readiness and VIP movement into clear lanes before pressure compounds.
Protect the guest and department publicly. Accountability belongs in the private operational debrief.
A completed task is not automatically a recovered guest. Confidence must be restored, not assumed.
Career Journey
Led premium guest-facing front-of-house operations across a 495,000 sq. ft. commercial asset with 70+ tenants and a 15+ member multi-floor reception team.
Managed duty operations for a 639-key dual-brand property across front desk, guest recovery, room coordination, cashiering, night audit and colleague training.
Managed high-volume night operations involving 200+ staff and accommodation services linked to more than 1.2 million guest nights.
Progressed from front desk fundamentals to duty management, guest recovery, audit discipline, upselling and team leadership.
Credibility
“He gradually moved up the ladder to Duty Manager, proving his potential as a great team player. He successfully trained and guided freshers and always showed interest in learning new tasks.”
“Sanjay is a highly motivated individual, focused and always strives to perform to the best of his abilities. He is competent enough to be hired for the next role in his career.”
“A professional hotelier with good communication skills and team leadership ability. He showed strong interest in Front Office from his first year and consistently took initiative.”
Available for the Right Operation
Exploring the right hospitality leadership opportunity across the UAE and GCC, with scope to strengthen front office operations, guest experience, team performance and revenue discipline.